Got questions about customizing poker chips? You’re in the right place. This FAQ covers everything from design and printing methods to order minimums, turnaround time, and shipping. Whether you’re ordering a small set for game night or a bulk run for a special event, you’ll find clear answers here to help you design chips with confidence.
⭐ Top Questions
These are the most common questions our customers ask before ordering:
Q: What’s the difference between direct print and laminated chips?
Direct print embeds your design directly on the chip surface, while laminated inserts add a glossy protective layer for extra durability.
Q: What’s the minimum order for custom poker chips?
Our custom orders start at just 25 chips, with discounts available for larger quantities.
Q: Can I print on both sides of the chip?
Yes, most of our custom chips can be printed on both sides. You can use the same design for front and back or upload two different designs.
Q: What file types do you accept for artwork?
We recommend high-resolution PNG, JPG, or vector files (AI, EPS, PDF). Vector files give the sharpest results, but we can work with standard images too.
Q: What’s the turnaround time for custom orders?
Most orders are produced within 3–5 business days after artwork approval. Larger bulk runs may take slightly longer. Rush options are available.
🎨 Design & Ordering
Q: Can I see a preview before ordering?
Yes! Our online design tool gives you an instant preview. For bulk or complex designs, we also provide digital proofs before production.
Q: Can I use photos or logos in my design?
Absolutely. We can print photos, company logos, text, and graphics in full color. Just upload your artwork during customization.
Q: Do you charge extra for custom designs?
No hidden fees. The price you see includes full-color customization on one or both sides.
🏗 Production & Quality
Q: What material are the chips made from?
We use casino-grade composite materials for weight and feel. We also offer ceramic chips for edge-to-edge printing.
Q: Will the design fade or wear off?
Direct prints are durable for everyday play. Laminated inserts add an extra protective layer against fading and scratches.
Q: Can I customize the chip edges?
Yes — ceramic chips allow full-surface customization, including custom edge designs.
🚚 Shipping & Bulk Orders
Q: Do you offer bulk discounts?
Yes, the more you order, the lower the per-chip price. Discounts apply automatically at checkout for larger orders.
Q: Do you ship internationally?
We currently ship throughout the U.S. and Canada. For other destinations, please contact us for a custom shipping quote.
Q: How are custom chips packaged?
Chips are securely packaged in rolls or trays to prevent damage during shipping. You can also order poker sets and cases.
🎁 Extras & Accessories
Q: Do you offer matching poker sets or accessories?
Yes, you can pair custom chips with cases, dealer buttons, and playing cards for a complete set.
Q: Can I reorder the same design later?
Yes — we save your artwork, so reordering is quick and easy.